7u7u Privacy Policy — How We Protect Your Data

Section 1

Introduction

This Privacy Policy ("Policy") applies to all users of the 7u7u platform accessible at 7u7u.bio. It governs how 7u7u collects, processes, stores, and protects personal information provided by players based in Bangladesh and elsewhere. By registering an account, making a deposit, or using any feature of the 7u7u platform, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein.

7u7u is committed to handling your personal information with care and in accordance with applicable data protection principles. We collect only the data that is necessary to operate the platform, process transactions in BDT, verify player identity for KYC purposes, and comply with our legal obligations. We do not sell your personal data to third parties for commercial marketing purposes.

Your Privacy at a Glance

How 7u7u Protects Your Information

Section 2

Information We Collect

7u7u collects personal information in two ways: information you provide directly when registering or transacting, and information collected automatically when you use the platform. We collect the minimum data necessary to operate the service safely and compliantly.

• Registration data: your mobile number (used as your primary account identifier), chosen username, and date of birth for age verification purposes.
• Identity verification documents (KYC): where required, a copy of a government-issued identification document and proof of address. These are retained securely and used solely for verification.
• Payment transaction records: details of deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, or other accepted methods, including amounts in BDT, timestamps, and transaction reference numbers.
• Gaming activity records: bet history, game results, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Technical and usage data: IP address, device type, operating system, browser type, pages visited, and session timestamps. This is collected automatically and used for security monitoring and platform optimisation.

7u7u does not collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, health data, or political or religious affiliation information.

Section 3

How We Use Your Information

Personal data collected by 7u7u is used exclusively for the following purposes. We do not use your data in ways that exceed what is described in this Policy without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, maintain your account balance and gaming history, and provide customer support.
• Payment processing: to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and other accepted methods, and to maintain accurate financial records for each transaction.
• Regulatory compliance: to meet know-your-customer (KYC) obligations, conduct anti-money-laundering checks, and cooperate with any lawful request from competent authorities.
• Security and fraud prevention: to detect and prevent fraudulent activity, account abuse, money laundering, bonus fraud, and unauthorised access to player accounts.
• Responsible gaming: to monitor gaming patterns that may indicate problematic behaviour, to apply deposit limits and session controls where a player has requested them, and to enforce self-exclusion arrangements.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve the platform's performance, game selection, mobile experience, and customer support quality.

Section 4

Payment Data and Financial Information

All financial transactions on 7u7u are conducted exclusively in BDT through Bangladeshi mobile financial services. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed by the respective payment service provider. 7u7u receives confirmation of the transaction but does not store or have access to your full mobile banking credentials or PIN.

Transaction records — including amounts, timestamps, and the mobile number associated with the payment — are retained by 7u7u for a minimum of five years to comply with financial record-keeping obligations. These records may be accessed by authorised 7u7u personnel for the purposes of dispute resolution, fraud investigation, and regulatory compliance only.

Section 5

Data Sharing and Third Parties

7u7u does not sell your personal data. We may share your information with third parties only in the limited circumstances described below. In all cases, data is shared only to the extent necessary for the stated purpose.

• Payment processing partners: transaction data is shared with bKash, Nagad, Rocket, Upay, and other payment service providers to the extent required to process your deposit or withdrawal. These providers operate under their own privacy policies and are responsible for their own data security.
• Game providers: your account identifier (not your full personal profile) may be shared with game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming for the purpose of delivering game content and calculating game outcomes.
• Regulatory and legal authorities: 7u7u will disclose personal data to government agencies, law enforcement, or regulatory bodies when required to do so by applicable law, court order, or lawful regulatory instruction.
• Fraud prevention and security services: anonymised or pseudonymised data may be shared with security and anti-fraud service providers to help detect and prevent fraudulent activity on the platform.

7u7u requires all third parties with whom personal data is shared to maintain appropriate security standards and to use the data only for the specific purpose for which it was disclosed. We do not permit third parties to use your data for their own independent marketing or commercial purposes.

Section 6

Data Security Measures

7u7u implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and our platform is protected by SSL/TLS encryption. Our servers are hosted in secure, access-controlled environments. Access to personal data within 7u7u is restricted to authorised personnel who require it to perform their specific job functions, and all such access is logged and audited.

While 7u7u takes all reasonable precautions to protect your data, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Players are advised to use strong, unique passwords for their 7u7u accounts and to never share login credentials with any other person. If you suspect your account has been compromised, contact [email protected] immediately.

Section 7

Cookies and Tracking Technologies

7u7u uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. A cookie is a small text file placed on your device by the platform. Cookies do not contain your personal data in a readable form and cannot be used on their own to identify you.

• Essential cookies: required for the platform to function correctly. These enable login sessions, security checks, and basic platform navigation. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players interact with the platform, which pages are visited most frequently, and where players encounter difficulties. This data helps us improve the platform experience.
• Session cookies: temporary cookies that expire when you close your browser or app session. They are used to maintain your logged-in state and to keep your cart or game state during an active session.

Most modern browsers and mobile devices allow you to control cookie settings. You may choose to block or delete cookies, but please note that disabling essential cookies will prevent you from logging in to 7u7u and using the platform. Blocking analytics cookies will not affect your ability to use the platform.

Section 8

Your Privacy Rights

As a 7u7u player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe, subject to applicable legal and regulatory constraints.

• Right of access: you have the right to request a copy of the personal data that 7u7u holds about you. We will provide this in a clear, readable format within a reasonable timeframe following identity verification.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action verified correction requests promptly.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data. We will assess each erasure request against our regulatory obligations and notify you of the outcome.
• Right to restrict processing: in certain circumstances, you may request that we restrict our processing of your personal data — for example, while a correction request is being assessed.
• Right to object: you have the right to object to processing of your personal data where we are relying on a legitimate interest as the legal basis, subject to our overriding legitimate grounds.

To exercise any of your rights, contact our support team at [email protected] with the subject line "Data Privacy Request". We may need to verify your identity before processing your request. We aim to respond to all verified requests within 30 days.

Section 9

Data Retention

7u7u retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. Account data is retained for the duration of the account's active life and for a period following account closure as required by financial record-keeping and anti-money-laundering regulations.

Transaction records are retained for a minimum of five years from the date of the transaction. KYC and identity verification documents are retained for a minimum of five years from the date of account closure. Gaming activity logs are retained for a minimum of two years. When data is no longer required, it is securely deleted or anonymised.

Section 10

Changes to This Privacy Policy

7u7u reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via the platform or by message to their registered mobile number. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.

Your continued use of the 7u7u platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the platform and may contact support to request withdrawal of your available balance subject to applicable verification requirements.

Section 11

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u7u handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond within a reasonable timeframe.

Email: [email protected]