Responsible Gaming at 7u7u — Play Smart, Stay in Control

Section 1

Our Commitment to Responsible Gaming

At 7u7u, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that betting should be an enjoyable, recreational activity that fits comfortably within a player's lifestyle and budget. When gambling stops being fun, it has crossed a line, and 7u7u is here to help players recognise and respond to that moment before it escalates.

Our responsible gaming programme is built around giving players practical tools to manage their own experience. These tools are available to all 7u7u account holders in Bangladesh and can be activated at any time by contacting our support team. We also monitor platform usage to proactively identify patterns that may suggest a player is experiencing difficulty, and we reach out where appropriate to offer guidance.

Player Protection Tools

Tools Available to Every 7u7u Player

The following responsible gaming tools are available to all registered 7u7u players in Bangladesh. To activate or adjust any tool, contact our support team at [email protected]. There is no charge for using any of these features, and your request will be actioned promptly.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. Being aware of the warning signs is the first step toward taking action. The following patterns may indicate that gambling has moved beyond entertainment and into problematic territory.

• Spending more money on gambling than you originally planned, or more than you can comfortably afford.
• Chasing losses — continuing to bet in an attempt to recover money lost in previous sessions.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Using money set aside for essential household expenses — rent, food, bills — to fund gambling activity.
• Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress or negative emotions.
• Neglecting work, studies, family obligations, or social relationships due to time spent gambling.
• Borrowing money from others — including through mobile banking services — specifically to fund gambling.

Taking Control

How to Set Your Limits on 7u7u

Setting limits on your account is straightforward and takes only a few minutes. 7u7u strongly recommends that every new player establishes their limits before placing their first bet. Here is how to do it:

1. Log in to your 7u7u account using your registered mobile number.
2. Navigate to the Account section and look for the Responsible Gaming or Player Safety option.
3. Select the type of limit you want to apply — deposit limit, session reminder, cooling-off period, or self-exclusion.
4. Enter your preferred value (e.g., ৳5,000 daily deposit limit or a 1-hour session reminder) and confirm.
5. If you need help at any step, contact [email protected] and a team member will assist you directly.

Limits you apply will take effect immediately. If you want to reduce a limit further at any time, the reduction applies instantly. Requests to increase a limit will be subject to a mandatory waiting period to ensure the decision is considered rather than impulsive.

Self-Exclusion

Self-Exclusion — A Serious Tool for a Serious Decision

Self-exclusion is the strongest responsible gaming tool available on 7u7u. It is designed for players who have decided that they need to stop gambling entirely for an extended period. When you self-exclude, your 7u7u account is immediately suspended and all access to gaming, betting, and deposits is blocked for the duration of the exclusion period you select.

Available self-exclusion periods are 6 months, 1 year, 2 years, and permanent. During a self-exclusion, 7u7u will suppress all marketing communications to the excluded account. Any available balance at the time of self-exclusion can be withdrawn following standard verification procedures. If you choose a permanent self-exclusion, any request to reopen the account will be subject to a substantial waiting period and a formal review.

Child Protection

Protecting Minors — 21+ Only on 7u7u

7u7u operates a strict 21+ age policy across all its services, including cricket betting, casino games, slots, and all other platform features. Players are required to verify their age during the account registration process. 7u7u reserves the right to request identity documentation at any stage of the account lifecycle and to suspend accounts where age verification cannot be satisfactorily completed.

Parents and guardians in Bangladesh are strongly encouraged to use parental control software on shared devices to prevent underage access to online gambling platforms. If a parent or guardian believes that a minor has registered an account on 7u7u or has used an account belonging to an adult household member, they should contact [email protected] immediately. 7u7u takes such reports seriously and will investigate promptly.

Keep It Fun

Gambling Is Entertainment — Not a Financial Strategy

The most important principle of responsible gaming is understanding what gambling is and what it is not. 7u7u offers cricket betting, live casino, slots, and crash games as forms of paid entertainment — similar in principle to buying a cinema ticket or attending a concert. The outcome of each bet or game round is determined by chance, and no strategy guarantees a profit over the long run. House edge is built into every game, and the expected outcome for any player who bets over a large number of rounds is a net loss.

Playing at 7u7u should always feel like a choice, never an obligation. If you find yourself playing to relieve boredom, loneliness, anxiety, or financial stress rather than for enjoyment, that is a signal worth paying attention to. Set clear limits before each session, stick to them, and remember that the primary purpose of every game is to provide entertainment. Winning is a bonus — not the goal.

Need Help?

Reach Out — We Are Here to Help

If gambling is causing you or someone you care about distress, financial difficulty, or relationship problems, the most important step is to talk about it. 7u7u's support team is available to help any player who reaches out, whether they need to activate a self-exclusion, set limits, request their activity history, or simply have a conversation about their situation. All communications are treated confidentially.

You are never alone in this. Whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, 7u7u's support team is reachable by email at [email protected]. We take every responsible gaming request seriously, and we will work with you to find an approach that helps you stay in control of your experience on the platform.